SHIPPING & DELIVERY

Enjoy Free worldwide shipping on all orders. Delivery times: • Netherlands, United Kingdom & France: 3–5 business days • Rest of the world: 5–8 business days Orders are processed within 24 hours and dispatched Monday to Friday. Delivery times depend on our shipping partners and may vary. Remote or hard-to-reach locations (such as islands) may require an additional delivery day. We do not ship to PO boxes. Please monitor your tracking information for updates. Delivery times are indicative and may be subject to delays beyond our control. No rights can be derived from stated delivery estimates. For any delivery-related questions, please contact our customer support.

All orders are shipped without any additional taxes, import duties or customs fees, regardless of destination. The price you see at checkout is the final price — no unexpected charges upon delivery, in any country. Good to know • Orders are shipped fully duty-paid • No additional taxes or customs costs apply worldwide • The total at checkout includes all applicable charges If you have any questions regarding shipping or delivery, our customer support team is happy to assist.

Once you have received an email confirming your order, it is no longer possible to modify your order or address details. We work with an automated fulfillment partner. In order to ensure speedy delivery, orders are prepared almost instantly. In case you have entered a mistake in your address details, please contact our customer support.

All La Capitala shipments are fully insured. If your order takes longer than expected, please review your tracking information first. Delivered If tracking shows delivered, we recommend checking with household members or neighbors. If the parcel cannot be located, contact our customer support. We will initiate an investigation with the shipping partner. Average resolution: 4 days. No updates / Error If tracking has not updated for 5–10 days or shows an error, please contact the shipping carrier or our customer support. We can start an investigation on your behalf. Average resolution: 3 days. Returned to sender If your order is returned to our distribution partner, please contact customer support. We will investigate and arrange a re-shipment. ⸻ Important La Capitala cannot be held responsible for delays or losses caused by incorrect address details provided by the customer.