We offer a 14-day return policy for all unworn and undamaged caps. If you are not completely satisfied with your purchase, you can return it within 14 days of receipt for a full refund or exchange.

To initiate a return, please contact our customer service team at Contact@La-Capitala.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.

Yes, exchanges for a different color are possible. Simply follow the return process and specify the desired color. If the item is available, we will process your exchange. If not, you can opt for a refund or choose a different product.

Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days. Refunds will be credited to your original method of payment. For exchanges, the new item will be shipped as soon as the return is processed.

If you receive a damaged or defective item, please contact us immediately at Contact@La-Capitala.com with your order details and photos of the issue. We will arrange for a replacement or refund at no additional cost to you.

Once we receive your return, we will send you a confirmation email. If you don’t receive an email within 10 days of sending your return, please contact our customer service team to check the status.

If you haven’t received your refund within 10 business days of our confirmation email, please contact your bank or credit card company, as processing times can vary. If the issue persists, contact us at Contact@La-Capitala.com for assistance.

Yes, sale items can be returned within the 14-day return window, following the same guidelines as full-priced items.