Exchange & Return Policy
La Capitala Exchange & Return Policy
At La Capitala, we take pride in the quality of our luxury caps and aim to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a simple and convenient return and exchange process.
Returns
- You may return any unworn and undamaged cap within 14 days of receiving your order for a full refund.
- Items must be returned in their original packaging with all tags attached.
- To initiate a return, please contact our customer service team at Contact@La-capitala.com with your order number and reason for the return.
- Once we receive your return, we will inspect the item and process your refund within 7-10 business days.
- Please note that original shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the product is defective or damaged upon arrival.
Exchanges
- If you wish to exchange your cap for a different size or color, you can do so within 14 days of receiving your order, provided the item is unworn and in its original condition.
- To request an exchange, contact our customer service team at Contact@La-capitala.com with your order number and details of the item you would like to exchange.
- We will process your exchange as soon as we receive the returned item. If the requested item is out of stock, you may opt for a refund or choose a different product.
Damaged or Defective Items
- If you receive a damaged or defective product, please contact us immediately at Contact@La-capitala.com with your order number and photos of the issue.
- We will arrange for a replacement or refund at no additional cost to you.
Non-Returnable Items
- Please note that customized or personalized caps are non-refundable and cannot be exchanged unless there is a manufacturing defect.
International Returns
- For international returns, please be aware that shipping fees and any applicable duties or taxes are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot be responsible for items lost during return transit.
Contact Us
If you have any questions regarding our return and exchange policy, please feel free to contact us at Contact@La-capitala.com. We are here to assist you with any inquiries or concerns.
At La Capitala, we take pride in the quality of our luxury caps and aim to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a simple and convenient return and exchange process.
Returns
- You may return any unworn and undamaged cap within 14 days of receiving your order for a full refund.
- Items must be returned in their original packaging with all tags attached.
- To initiate a return, please contact our customer service team at Contact@La-capitala.com with your order number and reason for the return.
- Once we receive your return, we will inspect the item and process your refund within 7-10 business days.
- Please note that original shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the product is defective or damaged upon arrival.
Exchanges
- If you wish to exchange your cap for a different size or color, you can do so within 14 days of receiving your order, provided the item is unworn and in its original condition.
- To request an exchange, contact our customer service team at Contact@La-capitala.com with your order number and details of the item you would like to exchange.
- We will process your exchange as soon as we receive the returned item. If the requested item is out of stock, you may opt for a refund or choose a different product.
Damaged or Defective Items
- If you receive a damaged or defective product, please contact us immediately at Contact@La-capitala.com with your order number and photos of the issue.
- We will arrange for a replacement or refund at no additional cost to you.
Non-Returnable Items
- Please note that customized or personalized caps are non-refundable and cannot be exchanged unless there is a manufacturing defect.
International Returns
- For international returns, please be aware that shipping fees and any applicable duties or taxes are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot be responsible for items lost during return transit.
Contact Us
If you have any questions regarding our return and exchange policy, please feel free to contact us at Contact@La-capitala.com. We are here to assist you with any inquiries or concerns.